Privacy Policy

Last Updated: May 15, 2026

1. Introduction and Scope

Silent Sky Weaver ("Company," "we," "us," or "our") operates this website and related digital services. We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully. If you do not agree with our practices, please do not use our services.

2. Information We Collect

We collect information in several ways:

2.1 Information You Provide Directly

When you interact with our website, you may voluntarily provide personal information including your name, email address, phone number, mailing address, and any additional details you choose to share through contact forms, workshop registrations, or consultation requests. Information about your bonsai interests, experience level, and specific tree collection may also be gathered to provide personalized recommendations.

2.2 Information Collected Automatically

Our website automatically collects certain information when you visit, including your IP address, browser type, operating system, referring website, pages visited, time and date of visits, and the duration of your session. We may use cookies, web beacons, and similar tracking technologies to enhance functionality and understand user behavior patterns.

2.3 Third-Party Information

We may receive information about you from third-party sources, including analytics providers, customer service platforms, and marketing partners, which may be combined with other information we collect about you.

3. How We Use Your Information

We use collected information for the following purposes:

• To provide, maintain, and improve our website and services
• To process workshop registrations, consultations, and service requests
• To send you transactional communications, including confirmations and updates
• To respond to your inquiries and customer service requests
• To deliver personalized content and recommendations based on your interests
• To conduct analytics and understand how users interact with our services
• To comply with legal obligations and enforce our terms of service
• To prevent fraud and enhance website security
• To send marketing communications, newsletters, and promotional offers (with your consent)
• To maintain and improve the overall user experience

4. Legal Basis for Processing

In accordance with applicable data protection laws, we process your personal information based on one or more of the following legal grounds: your explicit consent, performance of a contract with you, compliance with legal obligations, protection of vital interests, performance of tasks in the public interest, or our legitimate interests in operating and improving our services.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share information in the following circumstances:

• Service Providers: We share information with vendors and contractors who assist in operating our website and providing services, subject to strict confidentiality agreements.
• Legal Requirements: We may disclose information when required by law, court order, or government request, or when necessary to protect our rights and the rights of others.
• Business Transfers: If we are acquired or merge with another entity, your information may be transferred as part of that transaction.
• With Your Consent: We may share information when you explicitly authorize us to do so.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this policy, and comply with legal obligations. Retention periods vary based on the type of information and the purpose for which we use it. You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access and receive a copy of your personal data
• The right to correct inaccurate or incomplete information
• The right to request deletion of your data
• The right to restrict or object to processing
• The right to data portability and to receive your data in a structured format
• The right to withdraw consent at any time
• The right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Cookies are small files stored on your device that allow us to recognize you and remember your preferences. You can control cookie settings through your browser, though disabling cookies may limit functionality. We use both session-based and persistent cookies to collect usage data and improve our services.

9. Third-Party Links and Services

Our website may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure transmission protocols, and restricted access controls. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

11. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence, which may have different data protection laws. By using our services, you consent to the transfer of your information to countries outside your country of residence, including the United States and Japan, for the purposes described in this policy.

12. Children's Privacy

Our services are not designed for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will promptly delete such information and terminate the child's account. Parents or guardians who believe their child has provided information to us should contact us immediately.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of material changes by posting the updated policy on this page with a new "Last Updated" date. Your continued use of our website after updates constitutes your acceptance of the revised policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Silent Sky Weaver
1-2-3 Ueno, Taito City, Tokyo 110-0005, Japan
Phone: +81 46-231-2287
Email: privacy@silentskyweaver.com

15. Your Consent

By accessing and using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.